Shipping policy

At Balance Due, every order directly supports our mission to expand financial literacy and empower underserved communities. To honor that trust, we process all shipments with care. Orders are typically prepared within 1–3 business days, after which you’ll receive a tracking number so you can follow your package from our hands to yours. Processing times may extend slightly during community events or fundraising campaigns, but we’ll always keep you informed through our email service.

We offer reliable standard and expedited shipping options across the United States. Standard delivery usually arrives within 5–8 business days, while expedited services arrive sooner depending on your location. Shipping costs are calculated at checkout to ensure transparency and fairness. For supporters outside the U.S., international shipping is available, though customs fees or import duties may apply; these are the responsibility of the recipient, and you can learn more through the international shipping guidance.

If your order arrives damaged, is delayed, or appears lost in transit, please contact our team within 7 days so we can make it right. As a nonprofit, we value every contribution and want your experience to reflect the care and integrity behind our mission. Our support team is always here to help